Privacy Policy

1. Who is responsible for your information

UrbanLink Networks (Pty) Ltd (registration 2026/421884/07) is the responsible party for the personal information described here. Our address is 10 Howick Street, Wierdapark, Centurion, 0157.

Our Information Officer is Mike Veremu. You can reach the Information Officer at [email protected] or +27 12 006 5101 for any privacy question or request.

2. What we collect

• Account details — your name, email address, phone number, and the building and unit you are linked to.
• Payment information — handled by our payment partner, Paystack. We receive confirmation of payments and limited transaction details; we do not store your full card number.
• Network & usage data — connection sessions, data volume, device identifiers (such as MAC address), IP addresses and captive-portal sign-in records, used to operate, secure and bill the Service.
• Support communications — messages you send us by email, WhatsApp or the portal, and our responses.
• Website data — basic analytics and cookies needed to run this site and keep you signed in.

3. Why we use it & our lawful basis

We process your information to:

• provide, maintain and secure your connectivity (performance of our agreement with you);
• bill you and manage your subscription (performance of the agreement);
• provide support and respond to you (legitimate interest / the agreement);
• comply with legal obligations, including the Regulation of Interception of Communications Act (RICA) and lawful requests from authorities (legal obligation);
• improve and protect our Service and prevent abuse or fraud (legitimate interest).

4. Who we share it with

We share personal information only as needed to run the Service:

• Paystack — to process payments and recurring billing.
• Our network platform provider — to provision and manage your network access.
• Our email provider — to send account, billing and service emails.
• Building owners — they receive aggregated revenue and occupancy figures only. We do not share your browsing activity or the content of your traffic with landlords.
• Authorities — where we are legally required to, including under RICA or a valid court order.

We require these operators to protect your information and use it only for the purpose we engaged them for. Some providers may process data outside South Africa; where they do, we take reasonable steps to ensure a comparable level of protection as required by POPIA.

5. How long we keep it

We keep your information for as long as you hold an account and thereafter only as long as needed for the purposes above or as required by law (for example, billing and communications records we must retain for tax or RICA purposes). When no longer needed, we delete or de-identify it.

6. How we protect it

We use reasonable technical and organisational safeguards — including encryption in transit, access controls and hashed passwords — to protect your information. No system is perfectly secure, but we work to prevent loss, misuse and unauthorised access, and we will notify you and the Information Regulator of a material breach as required by POPIA.

7. Your rights under POPIA

You have the right to:

• ask what personal information we hold about you and request access to it;
• ask us to correct or delete information that is inaccurate, irrelevant or no longer needed;
• object to certain processing;
• withdraw consent where we rely on it (this may affect our ability to provide the Service);
• complain to us and to the Information Regulator.

To exercise any of these, contact our Information Officer at [email protected].

8. The Information Regulator

If you are not satisfied with how we handle your information, you may lodge a complaint with the Information Regulator (South Africa):

• Email: [email protected]
• Website: inforegulator.org.za
• Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

9. Cookies

This website and portal use cookies that are necessary to operate the site and keep you signed in, and basic analytics to understand usage. You can control cookies in your browser settings; disabling essential cookies may stop parts of the site from working.

10. Children

Our Service is intended for adults. We do not knowingly collect the personal information of children without the consent of a parent or guardian. If you believe we have, contact us and we will address it.

11. Changes to this policy

We may update this policy and will post the new version here with an updated date. Material changes will be communicated where reasonable. See also our Terms & Conditions.